Naos helps you to extract, rethink and optimise your customer journey or internal process by capitalising on :

the available digitizing levers

Digital transformation

  • Diagnose the existing customer journey / internal procedures (including identification of inefficiencies / irritants)
  • Redesign / optimization based on digitizing levers
  • Target path design in Design Thinking
  • Development of IS roadmap in accordance with the target route
  • Development of an operational roadmap to reach the target (including sequencing)

Examples of recent achievements

Redesign / Optimization of customer journey and internal processes for a leading insurance company

• Global overhaul of the career path for one of the branches of activity
• Optimization / ramp-up of the claims management model

Also discover