Naos helps you to extract, rethink and optimise your customer journey or internal process by capitalising on :
the available digitizing levers
- Diagnose the existing customer journey / internal procedures (including identification of inefficiencies / irritants)
- Redesign / optimization based on digitizing levers
- Target path design in Design Thinking
- Development of IS roadmap in accordance with the target route
- Development of an operational roadmap to reach the target (including sequencing)
Examples of recent achievements
Redesign / Optimization of customer journey and internal processes for a leading insurance company
• Global overhaul of the career path for one of the branches of activity
• Optimization / ramp-up of the claims management model
